Cancellations & Refunds - Hera Yachting

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Cancellations and Refunds

Please be aware of the fact that not all yacht owners apply the same rules regarding cancellation policy fee. Below you can read 2 different examples regarding a cancellation policy:

1* If for any reason the CHARTERER is unable to take over the yacht, he/she may find another person who will enter the contract in his/her place. If no replacement can be found the CHARTERER shall forfeit all payments made until the time of cancellation.

Any payments regarding provisioning fees will be refunded to the CHARTERER in full minus any banking fees regardless of the date of cancellation unless the cancellation is made very near the charter period after provisions have been purchased to prepare for the charter.

We highly recommend the CHARTERER to purchase a cancellation insurance policy to cover for such eventualities. The CHARTERER will be fully refunded if the OWNER is able to re-charter the stated yacht to another charterer for the same period under the same terms & conditions. The CHARTERER can, if he/she so agrees to it, be partially refunded if the owner is able to re-charter the vessel for only a segment of the cancelled dates or at a less favorable rate than what is stated in this contract.

2* The charter agreement is valid upon being signed by both parties and upon receipt of the initial down payment to Hera Yachting. In the event the Charterers wish to cancel the charter, the following cancellation charges will apply; Prior to 45 days before the departure date 50% of the down payment will be refunded. Less than 45 days no refund. Cancellation must be made by a written notification to Hera Yachting.

The owners will do their best to re-charter the yacht. If the yacht is sold again, the owner will fully refund the charter. If the charterer wants to change the date and that date is available, the full amount paid can be transferred to the new date and must be applied to the same yacht in the same year. Any price differences caused by the date change are paid by the charterer. Changing fee is € 150 per booking.

Hera Yachting strongly recommends that the charterer purchase travel, health and cancellation insurance to cover possible losses.

Other Informations

The Use Of Airconditioning

The use of airconditioning is different on every yacht. Some of them have a 24/7 system where others have a rule that at midnight the airconditioning goes off. Generators are operated for aircon, freezers and fridges as well. There is a limited use of generators in ports due to the sound thay make and they might disturb neighboring boats at night. When requesting A/C on during the night time, this may or may not be possible. A/C may be available if you are anchored in a bay and there are not many boats around. Speak to your captain regarding this subject to make arrangements accordingly and as per your agreement for number of hours of use of A/C.

Responsibilities

Hera Yachting is responsible for making all the arrangements for the services and itineraries. Hera Yachting liability and responsibility does not extend beyond the boat, any arrangements made by or for passengers either before boarding or when disembarking are at the passengers own risk. As an extra service to our clients Hera Yachting may provide land excursions, or arrange other services whicha re operated by independent contractors, but shall not be responsible in any way whatsoever for any damage, loss, injury or death arising.

Hera yachting, on the other hand, is responsible for the service and quality given on board of our boats.

Not Included in Yacht Charter Price

Yacht catering & beverages
Harbour taxes and customs fees in foreign waters
Airport & Hotel transfer
Fuel for on – board water toys
Crew gratuity
VAT 18% ( depends on payment and gulet conditions)
Land excursions
Private marine fees
Medical & Travel Insurance
Fuel for additional distances in excessing 4 hours per day
The use of Jet-ski and the water sports on board if exist

Included in Yacht Charter Price

Yacht insurance
Cruising up to 4 hours per day
Use of air conditioners
Turkish transit log, mooring expenses, harbour taxes in Turkish waters ( same rule applies for Greece and Croatia)
Accommodation on board ( days agreed on)
Daily cabin and bathroom cleaning
Bed linen & bath towels
Use of equipment on board
Crew service

Complaints

During the tour should any complaint arise on board please report them to your captain instantly so that he can contact Hera Yachting.

Any complaint must be made in writing directly to Hera Yachting within 21 days of completing the tour. Complaints that are received by the company 21 days after the end of the cruise are not acknowledged. We welcome all your suggestions for improvements as well as your feedback on our cruise operation and on our crew.

Force Majeure

We do not accept liability for any loss, damage or expense resulting from war or terrorist activities, threatened or actual, civil unrest, industrial action, weather conditions, fire, flood, drought, harbour & airport regulations and closure, unforeseen alterations to public transport schedules, rescheduling of aircrafts, boats or any type of transportation means or any other event outside our control which either delays or extends the holiday arrangements.

Insurance

Your charter agreement will detail insurance provisions: the yacht remains insured by the owner during your charter; however we advise all guest to consider Cancellation and Curtailment Insurance. You may also wish to consider a Personal Accident or Medical Insurance plus personal Effects Insurance, which is generally not included in the charter fee.

Cruise Interruption

Hera Yachting may in case of force majeure cancel or interrupt any cruise at any time. During the cruise should the boat sustain any breakdown in machinery, or be disabled by fire, grounding or collision disrupting the cruise itinerary for more than 48 hours, and if no substitute boat or arrangement is offered, passengers will be intitled to a refund proportional to the cruise days not operated. No further claims will be accepted.

Hera Yachting is a Turkish Company and it is agreed between Hera Yachting and contractual party that the interpretation of the terms and conditions will be resolved solely according to the Turkish Law in Turkish Court.

Boat Substitution

Hera Yachting may operate the cruise program with another gulet as long as this boat is of the same or higher standard. Passengers offered a suitable alternative cruise program or boat are not entitled to any refund.

Visa requirements

Most nationalities require a visa to enter Turkey. Please check the Visa requirements with your Turkish Embassy or the Turkish Consulate before you travel, or visit this site: www.evisa.gov.tr/en

Deposit And Payments

Deposit and Payments

After the contract has been signed by both parties, 50% of the total charter amount has to be paid within 5 working days. The first payment 50% can be seen as a down payment and the remaining amount will be paid in cash during embarkation to our Hera Yachting representative who will be present at the embarkation or can be paid 4 weeks before arrival date.

www.heraguletcharter.com

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